Thinking About the Customer Experience
“Think about the customer experience.” This is what one of my supervisor’s years back use to tell his team all the time. It has stuck with me since that time because it is such a simple yet powerful statement. Whether we work for ourselves in an entrepreneurship or work for someone else within a company, understanding the experience of our customer is key to being successful at what we do. Read more
Once More…You Know What They Say About ASSUMING!
Filed under: Culture and Diversity, Helpful Insights, Networking, Relationships, Social Awareness
Over the last four weeks I’ve needed to travel to Orlando, Florida and then to New York City, New York. Whenever I have the opportunity to travel to such places I love taking the opportunity to have lunch or coffee at “watering holes” that the locals like to frequent. It really gives a person a good perspective on the community. In addition, if you enjoy meeting people and having thought provoking conversations, this can be a very good exercise to go through. However, it appears that one always has to be on guard against those individuals who come up to you and begin to speak with you about something or another as if they know the world more about the subject than you do. Even though they just met you! Ever meet anyone like that? Read more
Let’s Listen Up.
Filed under: Leadership, Networking, Relationships, Social Awareness
Listening to the other person may be hard to do if you don’t care to listen. That sounds like a pretty straight forward of statement doesn’t it? But what if you really intend to listen to the other person? Do you know if you’re a good listener?
See if you’re guilty of any, if not all, of these:
