Thinking About the Customer Experience

December 1, 2013 by · 4 Comments
Filed under: Relationships, Social Awareness 

YoureHappyImHappy“Think about the customer experience.” This is what one of my supervisor’s years back use to tell his team all the time. It has stuck with me since that time because it is such a simple yet powerful statement. Whether we work for ourselves in an entrepreneurship or work for someone else within a company, understanding the experience of our customer is key to being successful at what we do. Read more

Trust: A Must Have Commodity in Today’s Business World

November 17, 2013 by · 73 Comments
Filed under: Leadership, Relationships 

Trust 1Trust. The commodity that in today’s world is so valuable that without it, a person or organization will be greatly limited in what they can accomplish.

Gone are the days where simply an office title or a person’s apparent status in a group is enough to help them influence others in order to successfully accomplish a project or some other goal. Whether it is in a private company or as a volunteer leader for a community, without the commodity of trust in their leadership repertoire, a person who “believes they can accomplish great things” may be heading for a huge fall when Read more

Once More…You Know What They Say About ASSUMING!

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Over the last four weeks I’ve needed to travel to Orlando, Florida and then to New York City, New York. Whenever I have the opportunity to travel to such places I love taking the opportunity to have lunch or coffee at “watering holes” that the locals like to frequent. It really gives a person a good perspective on the community. In addition, if you enjoy meeting people and having thought provoking conversations, this can be a very good exercise to go through. However, it appears that one always has to be on guard against those individuals who come up to you and begin to speak with you about something or another as if they know the world more about the subject than you do. Even though they just met you! Ever meet anyone like that? Read more

Ethical Dilemmas: Doing the Right Thing

October 7, 2013 by · 6 Comments
Filed under: Leadership 

ethicalDilemma2We as people will often face situations where we have to decide between competing values. Values that are often both positive yet the decision we make is going to be painful to either someone or a group that we care about. In such situations, the best course of action to take is not always clear, yet the choice that’s made can have major consequences. As a leader, the choices we make will always influence how others see us and in turn affect what we can get accomplished moving forward. So how do we select the best option when faced with Read more

But I Don’t Know How to Network with People!

March 18, 2013 by · 19 Comments
Filed under: Networking 

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At a recent event, someone I hadn’t met before came up to me and asked me for advice on how to network. I was flattered that the person asked me and puzzled at the same time. I asked him why he wanted my advice.  He told me that he was observing me and noticed how easy it seemed for me to meet people and start a conversation with them. He also mentioned that I looked calm, relaxed and sincerely interested in the person I was speaking with. That last comment caught my attention and is something I hear a lot. Read more

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