Thinking About the Customer Experience

December 1, 2013 by · 3 Comments
Filed under: Relationships, Social Awareness 

YoureHappyImHappy Thinking About the Customer Experience“Think about the cus­tomer expe­ri­ence.” This is what one of my supervisor’s years back use to tell his team all the time. It has stuck with me since that time because it is such a sim­ple yet pow­er­ful state­ment. Whether we work for our­selves in an entre­pre­neur­ship or work for some­one else within a com­pany, under­stand­ing the expe­ri­ence of our cus­tomer is key to being suc­cess­ful at what we do. Read more

Once More…You Know What They Say About ASSUMING!

meeting people in NY version 3 300x133 Once More...You Know What They Say About ASSUMING!

Over the last four weeks I’ve needed to travel to Orlando, Florida and then to New York City, New York. When­ever I have the oppor­tu­nity to travel to such places I love tak­ing the oppor­tu­nity to have lunch or cof­fee at “water­ing holes” that the locals like to fre­quent. It really gives a per­son a good per­spec­tive on the com­mu­nity. In addi­tion, if you enjoy meet­ing peo­ple and hav­ing thought pro­vok­ing con­ver­sa­tions, this can be a very good exer­cise to go through. How­ever, it appears that one always has to be on guard against those indi­vid­u­als who come up to you and begin to speak with you about some­thing or another as if they know the world more about the sub­ject than you do. Even though they just met you! Ever meet any­one like that? Read more

Let’s Listen Up.

ListenA Let’s Listen Up.Lis­ten­ing to the other per­son may be hard to do if you don’t care to lis­ten. That sounds like a pretty straight for­ward of state­ment doesn’t it? But what if you really intend to lis­ten to the other per­son? Do you know if you’re a good listener?

See if you’re guilty of any, if not all, of these:

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51 Amazing Articles on Leadership and Success in Life

February 6, 2012 by · 14 Comments
Filed under: Leadership, Mentoring, Social Awareness 

success 300x237 51 Amazing Articles on Leadership and Success in LifeWith  hun­dreds of thou­sands of dif­fer­ent arti­cles out on the world wide web, it can be extremely dif­fi­cult to know which one to read. Being a life­long stu­dent of lead­er­ship, I attempt to read as many arti­cles on the sub­ject as pos­si­ble. Under­stand­ing that there are so many good arti­cles out there on it, I wanted to share some of my recent favorites.  Many of these are quick reads and have pow­er­ful nuggets of wis­dom for any leader to digest. These are not the only good arti­cles out there on lead­er­ship and suc­cess in life of course, but they are worth read­ing and I believe will help any­one who wishes to improve them­selves, their busi­ness and the qual­ity of life for them as well as those they share time with. Read more

Giving Thanks…Always

Today is Thanks­giv­ing and many peo­ple around the world cel­e­brate it. I orig­i­nally thought it was only an Amer­i­can hol­i­day being that my rec­ol­lec­tion recalls learn­ing about how the pil­grims in New Eng­land, USA, cel­e­brated the first one in order to give thanks for the boun­ti­ful har­vest they had that year. It even­tu­ally became a hol­i­day tra­di­tion that started to include not only the boun­ti­ful har­vest but all areas that a per­son or com­mu­nity could be thank­ful for. Fam­ily, friends, health, a home, you name it. Hav­ing some­thing in one’s life where not hav­ing it would make life less enjoy­able is always some­thing to be thank­ful for. Read more

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