Thinking About the Customer Experience

December 1, 2013 by · 3 Comments
Filed under: Relationships, Social Awareness 

YoureHappyImHappy Thinking About the Customer Experience“Think about the cus­tomer expe­ri­ence.” This is what one of my supervisor’s years back use to tell his team all the time. It has stuck with me since that time because it is such a sim­ple yet pow­er­ful state­ment. Whether we work for our­selves in an entre­pre­neur­ship or work for some­one else within a com­pany, under­stand­ing the expe­ri­ence of our cus­tomer is key to being suc­cess­ful at what we do. Read more

Trust: A Must Have Commodity in Today’s Business World

November 17, 2013 by · 64 Comments
Filed under: Leadership, Relationships 

Trust 1 Trust: A Must Have Commodity in Today’s Business WorldTrust. The com­mod­ity that in today’s world is so valu­able that with­out it, a per­son or orga­ni­za­tion will be greatly lim­ited in what they can accomplish.

Gone are the days where sim­ply an office title or a person’s appar­ent sta­tus in a group is enough to help them influ­ence oth­ers in order to suc­cess­fully accom­plish a project or some other goal. Whether it is in a pri­vate com­pany or as a vol­un­teer leader for a com­mu­nity, with­out the com­mod­ity of trust in their lead­er­ship reper­toire, a per­son who “believes they can accom­plish great things” may be head­ing for a huge fall when Read more

Once More…You Know What They Say About ASSUMING!

meeting people in NY version 3 300x133 Once More...You Know What They Say About ASSUMING!

Over the last four weeks I’ve needed to travel to Orlando, Florida and then to New York City, New York. When­ever I have the oppor­tu­nity to travel to such places I love tak­ing the oppor­tu­nity to have lunch or cof­fee at “water­ing holes” that the locals like to fre­quent. It really gives a per­son a good per­spec­tive on the com­mu­nity. In addi­tion, if you enjoy meet­ing peo­ple and hav­ing thought pro­vok­ing con­ver­sa­tions, this can be a very good exer­cise to go through. How­ever, it appears that one always has to be on guard against those indi­vid­u­als who come up to you and begin to speak with you about some­thing or another as if they know the world more about the sub­ject than you do. Even though they just met you! Ever meet any­one like that? Read more

Ethical Dilemmas: Doing the Right Thing

October 7, 2013 by · 6 Comments
Filed under: Leadership 

ethicalDilemma2 Ethical Dilemmas: Doing the Right ThingWe as peo­ple will often face sit­u­a­tions where we have to decide between com­pet­ing val­ues. Val­ues that are often both pos­i­tive yet the deci­sion we make is going to be painful to either some­one or a group that we care about. In such sit­u­a­tions, the best course of action to take is not always clear, yet the choice that’s made can have major con­se­quences. As a leader, the choices we make will always influ­ence how oth­ers see us and in turn affect what we can get accom­plished mov­ing for­ward. So how do we select the best option when faced with Read more

But I Don’t Know How to Network with People!

March 18, 2013 by · 19 Comments
Filed under: Networking 

 But I Don’t Know How to Network with People!

At a recent event, some­one I hadn’t met before came up to me and asked me for advice on how to net­work. I was flat­tered that the per­son asked me and puz­zled at the same time. I asked him why he wanted my advice.  He told me that he was observ­ing me and noticed how easy it seemed for me to meet peo­ple and start a con­ver­sa­tion with them. He also men­tioned that I looked calm, relaxed and sin­cerely inter­ested in the per­son I was speak­ing with. That last com­ment caught my atten­tion and is some­thing I hear a lot. Read more

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